Shipping Policy

Thank you for supporting The Refiner Clothing Co. We are committed to getting your order to you as quickly and reliably as possible.

Order Processing

Because our products are made to order, please allow 2–5 business days for your order to be processed and prepared for shipment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

After your order has been processed, estimated shipping times within the United States are:

United States: 3–7 business days

Please keep in mind that shipping times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier issues, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout.

From time to time, we may offer promotions such as free shipping on qualifying orders. Any applicable shipping promotions will be clearly communicated on our website.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Delayed or Lost Packages

If your package appears to be delayed, please check the tracking information provided by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first.

If you believe your package has been lost in transit, please contact us at therefinerclothingco@gmail.com and provide your order number. We will do our best to assist you.

Please understand that once an order has been shipped, delivery is handled by the shipping carrier and we cannot guarantee a specific delivery date.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you realize that you entered an incorrect address, contact us at therefinerclothingco@gmail.com as soon as possible. We will do our best to update the address before your order enters production.

Once an order has entered production or shipped, we may not be able to change the shipping address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

Multiple Items

If your order contains multiple products, your items may occasionally be shipped separately depending on the products and fulfillment process.

If your items arrive in separate packages, you may receive multiple tracking numbers.

International Shipping

At this time, The Refiner Clothing Co. does not offer international shipping.

We currently ship within the United States only.

Questions About Your Order?

If you have questions about your order or shipping, please contact us at:

therefinerclothingco@gmail.com

We're happy to help.

Thank you for supporting The Refiner Clothing Co. and our mission to create clothing that sparks conversations and points people toward Christ.